1. Validity and Definitions

1.1 Gleichweit USA LLC (“we,” “us,” or “Gleichweit USA”), registered in the United States, operates an online shop for goods through its website https://www.myclarinetstuff.com. The following Terms of Service (“Terms”) apply to all transactions between Gleichweit USA and its customers (“customer,” “you”) in the version valid at the time of the order, unless expressly agreed otherwise.

1.2 For the purposes of these Terms:

• A “Consumer” is any individual engaging in a transaction primarily for personal, family, or household purposes.

• A “Business” refers to any entity or individual acting in a commercial or professional capacity.

2. Contract Formation and Storage

2.1 The presentation of products in our online store does not constitute a legally binding offer but serves as an invitation to place an order.

2.2 By completing the online ordering process and submitting payment, you place a binding order. The contract is formed when we confirm the order via email within three business days.

2.3 The steps for placing an order are as follows:

• Select the desired product(s) and add them to your cart.

• Proceed to checkout and provide your contact and shipping details.

• Choose a payment method and accept the Terms and Cancellation Policy.

• Confirm your purchase by clicking the “Buy Now” button.

• You will receive an order confirmation email upon successful completion of the process.

2.4 You are responsible for providing accurate contact information to ensure order processing and communication. We are not responsible for miscommunications due to incorrect email addresses or spam filtering.

3. Products and Services

3.1 Gleichweit USA offers goods for sale as described on our product pages.

3.2 Product descriptions outline the key features of the goods.

3.3 Any digital products are subject to the limitations specified in the product description. Unless explicitly agreed, digital products are for private and commercial use but may not be resold or sublicensed.

4. Pricing, Payment, and Shipping

4.1 All listed prices include applicable U.S. taxes. Additional shipping charges, where applicable, will be clearly indicated before checkout.

4.2 Orders must be paid for in advance unless otherwise specified. Accepted payment methods will be displayed at checkout.

4.3 Unless stated otherwise, all products are ready for shipment immediately. Shipping times may vary based on location and carrier delays.

4.4 Our delivery areas include: United States, Canada, and South America. Customers outside these regions must refer to our international partner website for purchases.

5. Retention of Title

5.1 The goods remain the property of Gleichweit USA until full payment is received.

6. Returns and Refunds

6.1 Consumers have a 14-day return period from the date of receipt. Items must be returned in their original condition. Return shipping costs are the responsibility of the customer unless otherwise stated.

6.2 To initiate a return, contact our support team at myclarinetstuff@gmail.com for authorization and instructions.

7. Liability

7.1 Gleichweit USA is not liable for any indirect, incidental, or consequential damages arising from the use of our products, except where legally required.

7.2 In the event of defects, our liability is limited to product replacement or refund, as determined on a case-by-case basis.

7.3 Gleichweit USA is not responsible for delays caused by third-party carriers or circumstances beyond our control.

8. Warranty and Customer Support

8.1 Consumer can purchase a one-year warranty against defects in materials or workmanship.

8.2 Customers should inspect shipments immediately upon delivery and report defects within seven days of receipt.

8.3 Customer support is available Monday to Friday, 9:00 AM – 5:00 PM EST via myclarinetstuff@gmail.com.

9. Governing Law and Dispute Resolution

9.1 These Terms are governed by the laws of the Commonwealth of Massachusetts, United States.

9.2 The United Nations Convention on Contracts for the International Sale of Goods (CISG) does not apply.

9.3 Any disputes arising from these Terms shall be resolved in the courts of Massachusetts, unless otherwise required by consumer protection laws.

10. Final Provisions

10.1 Should any provision of these Terms be found invalid or unenforceable, the remaining provisions shall remain in effect.

10.2 Gleichweit USA reserves the right to modify these Terms at any time. Customers will be notified of significant changes via email or website updates.

By placing an order with Gleichweit USA LLC, you acknowledge and agree to these Terms of Service.