Clarinet Mouthpiece FAQ
Welcome to our clarinet mouthpiece FAQ. Here you will find answers to the most common questions about Gleichweit clarinet mouthpieces and barrels — from ordering and shipping to our unique trial program and in-person appointments in Boston.
Gleichweit mouthpieces are handcrafted in Austria and trusted by clarinetists worldwide for their exceptional tone, precision, and playability. Whether you are a student discovering your first professional mouthpiece, an orchestral player seeking a specific response and tonal color, or an educator equipping your ensemble, our team is here to guide you.
Browse the sections below to find the information you need. If your question is not covered here, please reach out directly — we are happy to help.
Gleichweit mouthpieces are handcrafted in Austria and trusted by clarinetists worldwide for their exceptional tone, precision, and playability. Whether you are a student discovering your first professional mouthpiece, an orchestral player seeking a specific response and tonal color, or an educator equipping your ensemble, our team is here to guide you.
Browse the sections below to find the information you need. If your question is not covered here, please reach out directly — we are happy to help.
About Us
Our webshop specializes in Austrian Gleichweit clarinet mouthpieces and barrels.
Shipping & Orders
No, we provide only shipping to United States, Canada and South America. For orders and shipments within the EU and the rest of the world, please visit www.gleichweit-mundstuecke.com
Orders are typically processed within 2–3 business days. Shipping times vary depending on the destination, but most orders are delivered within 1–2 business days in Europe, 4–5 days worldwide. Expedited shipping options may be available for certain locations.
You can pay on-site using various payment methods: credit/debit cards, and mobile payment options. If you purchase directly at the location, you can pay using a credit/debit card or other available payment methods.
Shipping fees vary based on the destination and the size of the order. The exact shipping cost will be calculated at checkout.
Yes, once your order has been shipped, you will receive a tracking number via email to monitor the progress of your shipment.
Trial Program
Our mouthpiece/barrel trial program allows customers to test our mouthpieces & barrels for a 7-day period to determine the best fit.
• Select mouthpieces or barrel for testing (3 same opening mouthpieces or same barrel models allowed)
• Try the mouthpieces/barrels for 7 days (the first day of the trial period begins on the day the mouthpieces arrive at your address)
• Return the mouthpieces/barrels you do not wish to keep, and retain the one(s) that best suit your needs.
• Select mouthpieces or barrel for testing (3 same opening mouthpieces or same barrel models allowed)
• Try the mouthpieces/barrels for 7 days (the first day of the trial period begins on the day the mouthpieces arrive at your address)
• Return the mouthpieces/barrels you do not wish to keep, and retain the one(s) that best suit your needs.
If none of the selected mouthpieces meet your requirements, you may return them all within the 7-day trial period.
Customers are responsible for the cost of return shipping. To prevent damage during transit, please ensure the mouthpieces are securely packed in their original packaging.
We recommend using USPS services, but you may also use other postal or courier services.
We recommend using USPS services, but you may also use other postal or courier services.
Please send products to the following address:
Gleichweit USA LLC
214 Market St, APT 404
Brighton, MA 02135
Please make sure to write your name on the package; otherwise, we won’t be able to identify the sender.
Gleichweit USA LLC
214 Market St, APT 404
Brighton, MA 02135
Please make sure to write your name on the package; otherwise, we won’t be able to identify the sender.
Appointments
Our store is not a simple music shop – we focus on providing a personalized experience and operate by appointment only. This allows us to dedicate our full attention to each customer, ensuring the best possible service and product experience.
You can use our tools on the website, as well as email and social media, to book an appointment. We look forward to meeting you and introducing you to the world of Gleichweit products directly in Boston.
Support
Certainly. Our team of experienced clarinet players/technicians is available to provide expert recommendations and guidance to help you find the ideal mouthpiece or barrel for your needs.